POSI Webinar: Improving Patients’ satisfaction by Empathy Training by Dr. Helen Riess

Improving patients’ satisfaction by empathy training by Dr. Helen Riess

Dr. Riess is a psychiatrist and Associate Professor of Psychiatry at Harvard Medical School. In 2012, Dr. Riess founded Empathetics, a company that provides evidence-based empathy and communication skills training for healthcare, business, law enforcement, and education. Dr. Riess is an internationally recognized speaker on the topic of empathy and emotional intelligence.

Her TEDx talk “The power of Empathy TEDX” has been viewed more than 600,000 times.

Her new book, The Empathy Effect has been licensed in 10 foreign countries and has been translated into Korean, Polish, and Italian and an audio book.

Dr. Riess and her teams are dedicated to transforming organizational systems into compassionate care systems. Her research has been published in leading medical journals and has won numerous awards.

Dr. Riess is an internationally recognized speaker on the topic of empathy and emotional intelligence. She is a Core Member of the Consortium on Research on Emotional intelligence in Organizations (CREIO) and a Founding Member of Newsweek’s Expert Forum.